Privacy Policy
Last Updated: July 16, 2025
Effective Date: July 16, 2025
Introduction
SOCIAL PRO LTD ("we", "us", or "our") operates the website https://stage.socialpro.io (the “Service”). We are dedicated to protecting the privacy of our Service users ("user", "you"). This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information as we assist you in growing your presence on TikTok through data analysis.
Information We Collect
We collect specific data points from your TikTok profile and content, which include, but are not limited to:
Quantity of views, likes, comments, and followers
Date and time videos are posted
Daily viewership statistics and growth changes
Number of videos posted
Captions used in the videos
All videos uploaded to SocialPro
Provided information about your product and target audience during the onboarding process
Purpose of Data Use
Our AI algorithms utilise the collected data to discern patterns that contribute to TikTok growth. We analyse which videos perform well and use that data to inform and optimise content strategies. Additionally, we generate new script suggestions to assist in content creation.
How to Delete Your Data
If you wish to delete your account and all associated personal data from SocialPro, you can request deletion at any time by emailing help@socialpro.io with the subject line “Data Deletion Request” and the email address linked to your account. Upon verification, we will permanently remove your account and associated data from our systems within 30 days, except for any information we are legally required to retain.
Use of Information for Marketing and Testimonials:
We reserve the right to use the growth metrics of your TikTok account to promote and market our services. This may include sharing your success story and the results you achieve after successfully creating an account by connecting your TikTok account to SocialPro. If you wish to opt out of having your growth metrics used in our marketing materials, you must inform us prior to connecting your TikTok account to our service. You can do this by contacting us at help@socialpro.io.
Please note that if you opt out after you have already connected your account, we will cease to use your future growth data for marketing purposes. However, we retain the right to use the data collected during the period when your account was connected to our service prior to the opt-out request.
We respect your privacy and provide you the choice to opt out at any point; please be aware that this does not affect the use of data that has already been utilised in accordance with this policy.
Data Collection
We collect information through:
User registration and onboarding forms
Interactions with our website
Publicly available data from TikTok
Third-Party Services
We employ third-party services such as AWS Cloud for data storage, OpenAI, and Anthropic technologies to enhance our platform's capabilities. These services are essential for the operation and improvement of our AI components.
Use of Your Information
The information we collect is utilised to:
Provide personalised insights and content plans
Improve our AI's ability to generate effective growth strategies on TikTok
Market and promote relevant offers to you (subject to your consent where required)
Data Sharing and Disclosure
We do not share your personal data with third parties for their own use. Information transferred to third-party services like AWS, Anthropic, and OpenAI is strictly for the purpose of enhancing our platform and not for independent use by these third parties.
Data Retention
We retain your personal information for a period of 90 days to 2 years after account termination, or as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or for other legitimate business purposes.
Your Rights
You have the right to access, rectify, erase, or port your data, and to object to or restrict processing. You can withdraw consent at any time by contacting us at help@socialpro.io. If you have concerns or complaints, please contact us help@socialpro.io
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover such information in our database, we will promptly delete it.
Updates to Privacy Policy
Any updates will be communicated through email and posted on our Service 180 days before they become effective. We encourage you to review this policy periodically.
Security
We take reasonable precautions to protect your information but cannot guarantee its absolute security due to the inherent nature of the Internet.
Contact Us
For any questions about this Privacy Policy, please contact us at help@socialpro.io
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